Terrific Stuff FAQ

Frequently Asked Questions

Q: How do I contact Terrific Stuff?
A: You can contact us by using one the following methods:

Though our website.
Using the online enquiry form which is available here.
By Telephone.
Our phone number is: +44 (0) 1932 872 882
By Post.
Our address is:
7 Moat Court,
Shaw Close,
Ottershaw,
Surrey,
KT16 0PH

Q: How do I pay?
A: You can pay by Credit Card, Debit Card, Sterling Bank Cheque or Sterling Postal Order.

Q: What if I want to return ...?
A: Terrific Stuff Ltd will test any faulty item and if it is found to be defective we will either replace it free of charge or offer you a refund. If you order an item in error, assuming it is undamaged, we will replace it free of charge

Q: Who pays for postage and packing?
A: Post and packaging are extra. We have flat rates for DVD/VHS and Prints depending on the destination. These rates are listed below.

Destination	Fee (Per Item)
UK	£1.50
Rest of Europe:	£2.50
Rest of world:	£3.50

For post and packaging on books please use the enquiry form.

Q: How long |will it take to deliver my DVD/VHS/Print/Book?
A: Normally we will attempt to despatch your DVD/VHS/Print/Book as soon as possible, however it may take 7-10 business days.

Q: What currency will the transaction take place in?
A: All transactions will be in £ (UK Pounds). Item prices displayed on the site include VAT.

Q: Do I have to pay for the goods in advance?
A: We will despatch your DVD/VHS/Print/Book as soon as the credit card transaction is confirmed.

Q: Will these DVDs work OK in USA and the rest of the World?
A: Yes … All Terrific Stuff Ltd DVDs are 'multi-regional' and should play anywhere in the world.

Contacts and FAQ